Zerc Engage
AI agents for customer conversations.
Agents that sell, serve, qualify, and support across voice, WhatsApp, chat, email, and SMS — carrying your business context into every interaction.
A real conversation
From customer intent to next best action.
Not a generic “How can I help?” — a guided sequence that recognizes the customer, checks your systems, takes action, and hands off to a human with full context.
Why Engage
Customer agents, built around your operation.
One customer, one continuous context
The agent carries context across channels, conversations, products, and support.
From conversation to outcome
It qualifies, schedules, updates systems, answers, routes, and completes workflows.
AI and humans in one operation
Human inbox, handoff, notes, summaries, and customer history in one experience.
Designed around the business
Agent behavior reflects your products, policies, sales process, and brand voice.
Measured and improved
CX score, lead score, conversion, resolution, and escalation — tracked and tuned.
Every channel
One agent across every conversation.
Native Portuguese voice and WhatsApp built as product quality — not an afterthought — for Brazilian and Latin American operations.
In control
AI and humans in one operation.
Data protection
Encryption, retention controls, and no training on your customer data.
Human oversight
Handoff, review, and approvals keep your team in control of every action.
Governance
Roles, permissions, and audit trails across every agent and workflow.
Measurable outcomes
Resolution, conversion, and quality — tracked, not assumed.